I go to return a pair of shoes from shoebuy.com and found out that they no longer have free returns (only free exchanges) and will charge a $6.95 fee / item. Apparently, they got rid of the free returns end of July.
Then, just curious, I went to shoes.com and found out they also got rid of their free returns as of Nov. 24th. They charge $5.95 fee for returns, but I don't know if it's per order or per item.
Urggh, I bought several pairs of shoes for DH because I thought they still had free returns. DH has very wide feet and it's very hard to find shoes for him. Guess I will go back to shopping for shoes on Amazon!
Results 1 to 9 of 9
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12-16-2015 #1
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PSA: Shoebuy.com and Shoes.com no longer has free returns
Mommy to 2 DS's (2003 and 2007)
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12-16-2015 #2
Ruby level (4000+ posts)
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I also found this out the hard way. I have some boots waiting for me to find something to exchange.
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12-16-2015 #3
Ruby level (4000+ posts)
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- Feb 2006
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- California.
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oh, this is a bummer. Thanks for the heads-up.
DS Mar04, 8th grader. Life Scout. Being read Flash the Homeless Donkey.
GoldPup (golden retriever born Dec14); Big Boy Dog (1997 - 2008); Little Girl Dog (1997 - 2005); two 10-yo (2007-2017) huge goldfish we can no longer find in MIL's fish pond
Go Sharks! Go Mirai, Nathan, the Shib Sibs and Team USA
Recently read The Hate U Give (highly recommend) and The Noel Diary (ok, light). Starting A Dog Named Boo.
Pooh - "It's a beautiful day." Eeyore - "Not from where I'm sitting." Pooh - "Try standing next to me." From The Best Bear in All the World, Spring.
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12-16-2015 #4
Moderator
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Can you apply a coupon code for the new item in the exchange?
Originally Posted by candaceb
Mommy to 2 DS's (2003 and 2007)
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12-17-2015 #5
Diamond level (5000+ posts)
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- Jul 2009
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- 7,017
Ugh that stinks! Thanks for the info. Guess I won't be shopping there anymore.
Mom to a spirited, red-headed, former 28-weeker 10/2009 and a more mellow monkey 12/2013.
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12-17-2015 #6
Gold level (500+ posts)
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- Nov 2008
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- 913
This seems like such a bad business practice for a company that sells shoes. If I have to pay for returns, I will just shop elsewhere.
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12-17-2015 #7
Sapphire level (2000+ posts)
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- Sep 2003
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- massachusetts
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- 2,170
Good to know. I always buy snow boots for the kids, usually on shoes.com, and buy a bunch and return what doesn't fit, keeping the best. I'll definitely go somewhere else now. The only good thing is that I have a problem with buying shoes online, and they so rarely fit! So this will slow me down...
But I think their sales will drop drastically, once people realize it. Bummer.Liz
DS 11/03
DD 12/05
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12-29-2015 #8
Black Diamond level (25,000+ posts)
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- Jan 2006
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- 35,671
I found this out in September and I grudgingly paid the restocking fee, but I won't be ordering from them again. I thought I posted it here too, but yeah that just sucks and they usually have the best deals on Primigi all leather black maryjane shoes for Dd2 (they still look great after 3 months of wear at school).
Annie
WOHM to two wonderful little girls born in April
DD E, 17
DD L, 13,
baby 2, 4-2009 (our Tri-18 baby)
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12-29-2015 #9
Blue Diamond level (20,000+ posts)
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- Jan 2008
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- 20,088
Also Shoemall.com....I did an ebates order and lazily paid with paypal so i didn't have to go get my credit card from my purse. Turns out if you pay with paypal, you can't use the prepaid shipping label for $7, but instead, I had to pay $11.xx to return some boots. ugh.
And in the same boot-quest, Amazon shipped me 2 pairs of size 10's, and shipped them both back (one after being worn!) and then sent me the 9.5 that I finally kept, and this was all at 30% off. Wearing those toasty Sorels right now
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