Originally Posted by
kristenk
I wanted to update for the toe tilt crowd in this thread! lol I messaged Allbirds on facebook yesterday asking if the wool fabric was more durable than the tree fabric. I explained that I had worn a hole in the toe of my current shoes, but loved them so much I was going ahead and trying again with a new pair. I just wanted to get the version of the Lounger that would be my best bet. When they replied, they suggested a patch of moleskin on the inside of the shoe (good idea, twowhat?!) and asked for a photo of the shoes and some info about my order and how I used the shoes. They said it was to help improve quality. I sent the requested info and they told me today that they're going to replace my shoes for free even though I'm outside of the 3-month window! I'm positively thrilled! I really wasn't asking for anything other than info when I contact them, so replacing the shoes is well above and beyond! (Granted, it would be nice if I didn't wear a hole in the toes so quickly, but I tend to wear holes in shoes, so it's not totally out of the blue.)