That is awful! I'm sorry!!
That is awful! I'm sorry!!
Oh my gosh, I'm so sorry. I would be furious!
Glad your trip got off to a good start; hope it continues that way for everyone's sake!
That's so rude! I hope he's able to put this behind him and enjoy the vacation. But what a crummy start! May it be wonderful from here on out.
ETA: OP's suggestion to see if he's due some compensation is a good one, and is a good idea for the future.
Last edited by California; 08-03-2019 at 01:06 AM.