Agreed. I don't really like Panera, so I don't go very often. But I remember a few years ago, I wanted one of the paninis, but I didn't want one of the ingredients — probably onions or peppers or something. They told me they came already prepared and they couldn't take anything off. I don't know if they were frozen and they just threw them on the griddle or what.
I think the problem with Panera is they have been on the "Clean and Fresh" campaign the past few years. But yeah, nobody's grandma is in the back making up batches of mac and cheese.
DS: Raising heck since 12/09