I bought a pair of LEMS with my Christmas money after reading rave reviews.(My feet are crazy picky). They just weren’t comfortable to me. I was a little nervous because I had read their return policy was pretty strict, but I figured it was better than being out the $80. I had only worn them around the house to try them out but they still looked like new, if not 100% pristine.

So I returned them with the included return label. I had not heard anything back in over a week so I emailed them. They said their system had timed out and they were sorry the return did not go through and they would reissue it. I immediately got an email confirmation of return. Earlier this week, the return showed up on my credit card statement as expected.

then today, I received the shoes in the mail with no note or any explanation. What in the world? Can they reverse my refund or did I just get free shoes (that I don’t like)?