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If you absolutely have to have one that day I’d be very tempted to try to rent it a day early to eliminate one stress - you’ll get one later that day or early the next at the latest.
Having said that I agree with prior posters about loyalty problems but they can be out too. I’ve had to wait up to 30+ minutes more than once, way before COVID. Then it was TRULY annoying. Now I wouldn’t be shocked and would try to plan for some cushion time.
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