Title Nine has always been one of my go-to places to shop. I am DONE. NEVER AGAIN.
They advertise on the website that they have "No Question, No Hassle Returns". Shipping has always been slow with them and processing returns, historically, takes a while, but this is ridiculous.
I placed an order in mid-September, it arrived September 27th. Nothing fit so I sent it back the next day. I have confirmation from USPS that they received the package on September 28th. It arrived at Title Nine on October 18 (I actually think it was in their possession for a couple of weeks before they said it arrived). Their confirmation of receipt email from October 18th says I should receive a refund in 1-2 weeks. No refund. I have called Customer Service and keep getting told they upgraded their system and there are issues. I call daily and get the same thing. No one knows what will happen or when I can expect the credit to go through.
The last person I spoke with at Customer Service suggested I file with my credit card company. Anybody know how to do that?
Do NOT shop at Title Nine.