So, we wanted to get a new TV, as "Roku" TVs seem to be going away, and we wanted them all on the same system for the kids. So we found one online from Best Buy, and paid for it, with free delivery.
We get our mail at a "PMB", a personal mail box, basically a private post office box. We live down three miles of dirt road with gated entry, we can't get deliveries at the house. They have much better hours than a PO box, and accept deliveries from anyone (USPS, UPS, FedEx and private companies). They are not, however, open 24 hours. We had to call Best Buy to get the address fixed, since their automatic system would not take our PMB - uncommon, but it does happen.
TV was supposed to arrive Saturday. It did not. Our order was canceled and refunded. We called, and they said a delivery attempt was made at 8:30pm on Saturday night! Of course, the buisness was closed. We need to re-schedule. We give then (again) the hours they are open, which are very reasonable (M-F 8-7, Sat 9-6). They told us that they just put the address on the schedule, and it will get there when it gets there depending on what other addresses are on the truck - we can't state a time frame. Because we are so far out, it is unlikely to get there before 6pm. They told us we need to come pick it up. Over an hour away.
We haven't decided yet what we are going to do. I gotta say, it's free delivery... I'm very tempted to just keep reordering it until they manage to get it here while the mailbox place is open. It would still be less hassle than driving an hour plus each way. And maybe after sending a truck out here a few times and failing, they will be somehow willing to schedule it to arrive sooner. But... I feel bad for the delivery crew, too... it's not their fault.